Returns & cancellations
Last updated
We want you to be completely happy with your artwork. If plans change, or something isn’t quite right when it arrives, here’s everything you need to put it right — clearly and without fuss.
Cancelling within 48 hours
Had a change of heart? You can cancel your order within 48 hours of placing it for a full refund, no questions asked. Just let us know and we’ll take care of the rest.
Returning within 14 days
If you’d like to return a piece after it arrives, you have 14 days from delivery to do so, provided it is:
- unused and undamaged;
- in its original, resaleable condition; and
- returned in its original packaging.
Return shipping is arranged and paid for by you, unless the piece is faulty. We recommend sending it fully insured and tracked — the artwork remains your responsibility until it’s safely back with us. Once it arrives and passes a quick condition check, we’ll refund you.
Damage or defects
Every order is packed to travel safely, but if your piece arrives damaged — or you notice a defect — please tell us within 30 days of delivery. Send us a few photos and we’ll arrange a replacement or a full refund, at no cost to you. See our shipping page for how pieces are packed and insured in transit.
Commissions & made-to-order pieces
Because they’re created specially for you, commissions, bespoke and made-to-order pieces are exempt from the standard 14-day cancellation right and can’t be returned or refunded unless they arrive faulty or not as described. If you have any questions about a commissioned or made-to-order work, please ask us before you order and we’ll set out exactly where you stand.
How to start a return
To cancel an order, arrange a return, or report damage, email [email protected] or use our contact form. Tell us your order number and what you’d like to do, and we’ll guide you through the next steps.