Paul Kenton Ltd – 20/06/18
By browsing the website and purchasing from Paul Kenton Ltd, you accept and agree to the below Terms of Sale. All of Paul Kenton Ltd’s products are sold subject to the Terms of Sale. We encourage you to read them carefully. You can contact us with any questions regarding the Terms Of Sale at this email address: support@paulkenton.com
Acceptance of Order
Your order becomes binding as soon as it has been accepted by Paul Kenton Ltd, subject to your rights of cancellation (see section on ‘Cancellation and Returns’).
It is your responsibility to check all the details and aspects of your order are correct and that the goods ordered are suitable for your requirements and will fit into your home (including product features, measurements, dimensions, delivery and access). Please check these details before placing your order.
Pricing and Payment
We make every effort to ensure that prices are correct at the time of publication on the website, however, if an error has occurred, either party may cancel the order. All orders are refundable up to 48 hours after your order is placed. Up until the time you place your order, we reserve the right to change prices without notice.
Before we can dispatch your order, we must receive payment in full for all works purchased.
Deposits for works are non-refundable.
Delivery and Shipping
We offer FREE DELIVERY to to all countries worldwide on the majority of paintings and prints. Please visit the Shipping Info page for further details
International Orders
While shipping is free for most orders placed on this website, international customers may be responsible for additional charges depending on the delivery country. These can include:
- Import Duties & Taxes – Many countries charge customs duties and VAT/GST on imported artwork. Rates vary, so please check with your local customs office.
- Customs Clearance Fees – Some shipping providers (e.g., FedEx, DHL) may charge additional processing or brokerage fees.
- Potential Delays – Certain countries require additional paperwork before releasing shipments, which may affect delivery times.
All such charges are the responsibility of the buyer and must be paid upon arrival. We recommend checking the specific regulations in your country before purchasing.
Cancellation and Returns
If you need to amend or cancel your order, you have the right to do so at any time up to 48 hours after you have placed your order. If you amend your order in any way after 48 hours after you placed it, we reserve the right to charge you any costs we have incurred in relation to your order.
You have the right to return the order up to 14 days after delivery, provided it is received in their original condition and fit for re-sale. You should ensure that works to be returned are packaged safely, as received, and that works are returned back to us within 14 days. Customers are responsible for the cost of return postage, and should ensure that a reliable delivery method is used.
We make sure that all goods are in excellent condition before dispatching, however, on rare occasions orders can be damaged whilst in transit. If you receive a damaged or incorrect item, you must let us know within 30 days of receiving the item, as we cannot be held responsible for defects after this point. We require that photographs are taken of the damage immediately, and sent to support@paulkenton.com. In these circumstances, Paul Kenton Ltd are responsible for the return postage costs, and we will endeavour to repair and replace your order as soon as possible.